Daniel Osei — Support Lead
Support Lead at ip4ktv. Daniel writes the setup and troubleshooting guides.
Background
Daniel runs the 24/7 support queue and still answers WhatsApp messages most evenings. He owns the device and troubleshooting guides here, and every fix in them is one he has walked a real customer through. If a step in a guide is wrong, he is the first person to hear about it.
What Daniel is responsible for
Runs the 24/7 support queue across WhatsApp and email
Tests every player app and device before it is recommended here
Owns the symptom-to-fix documentation behind the guides
Topics
What Daniel covers on this site:
What Daniel writes about
Daniel writes the setup and troubleshooting guides. Every fix on this site is one he has walked a real customer through on the support queue, tested on the actual device rather than described from a spec sheet.
Editorial standards
Every article on this site is written by a named member of the team, tested on real hardware where a device is involved, and reviewed before it publishes. Numbers are traced to a source. We update guides when apps or prices change, and we correct mistakes openly rather than quietly. We do not recommend a device, app or setting we have not used ourselves.
Contact
Reach Daniel and the team
Questions, corrections or feedback on a guide? Support answers 24/7.